FAQ

How long does it take to get a quote?

Quotes will usually be supplied same day, but definitely within 24 hours (unless they are extremely complex).

Do I need to have my own design already organised?

No. Emerald Press also offers graphic design services.

I don’t know what paper stock I want. Can you advise?

Yes. Our team will discuss your requirements and advise on the pro’s and con’s of different stock options. We also have samples on site.

Do Emerald Press charge for delivery? Can I get something delivered interstate or overseas?

A delivery charge will usually be factored in to your quote. We use a range of fully tracked metro, regional, interstate and international carriers. Of course you are welcome to collect your goods in person or arrange your own courier.

Can Emerald Press deliver direct to my customer for me?

Yes. We deliver a lot of goods to third party customers with complete confidentiality.

Can Emerald Press organize a mail-out to multiple recipients?

Yes. We regularly organise the bulk print and mailing of things like newsletters and marketing material.

What is variable data and can you do it?

Variable data is the term used for the personalisation of an item during the print run. For example, you may require 100 invitations printed, but all with a different name and address. Emerald Press uses the HP Indigo digital press, which makes variable data a breeze.

I am unsure if I want Digital or Offset printing. What is the difference?

We will advise you on what’s best and most economical for you. Put simply, offset printing is usually more cost effective for larger runs. Digital print is generally used for shorter runs because it is faster, more easily customized and requires less set up.

Does Emerald Press have a sales rep that can come to my place of work to discuss options?

Yes. Call us to arrange one of our sales team to come out to discuss your needs and give you expert advice.

Can Emerald Press print something in an odd custom-made shape?

We can make pretty much any shape item you can dream up. The first step is to create a ‘knife’ to die cut your shape from the printed sheet. You might even find that we already have a knife in stock that suits your needs (we have hundreds).

What other finishing services does Emerald Press offer?

Pretty much anything you want; stitching, perfect binding, die cutting, embossing, foiling, spot UV coating, guillotining, celloglazing, laminating, collating, perforating, creasing, folding.

Is my artwork ‘print-ready’ and how do I get it to you?

Our staff will talk you through the use of the DROPBOX facility to send us your artwork files. To be ‘print ready’ your artwork should include bleed, trim marks and any fold lines, any images should be of sufficient resolution (300 DPI minimum), and any fonts should be embedded in the document.

Can you offer Wide format printing?

Yes.

Do you offer package printing services?

Yes. We specialise in design and print of retail packages.

Is Emerald Press an environmentally conscious manufacturer?

Yes. We strive to be as clean and green as possible and minimise our environmental impact through smarter production methods and sustainable materials, eg;  use of vegetable based inks, use of safer non-toxic chemicals, recommending sustainable paper stock, monitored use of water and energy, recycling of paper and printing plates, safe treatment and disposal of waste.

Will Emerald Press donate to my charity?

We would like to help everybody but alas, we cannot. We have chosen three specific charities to assist on an ongoing basis, the main one being the Monstar Foundation, raising money for research into Motor Neurone Disease.

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